At SP Connect, we’re committed to providing our dealers and distributors with a fast, reliable, and transparent ordering experience. From streamlined logistics to responsive support, we ensure your mounting systems arrive quickly and securely—no matter your location.

Shipping Origin: All orders ship from our fulfillment center in California, United States.

Order Placement & Review

• All B2B orders are submitted as draft orders via our B2B store.
• Our internal team reviews each order for accuracy, availability, and pricing.
• Once approved, the order is finalized, fulfilled, and prepared for shipment.
• You will receive an email confirmation once the order is processed.
• If you do not receive confirmation, please check your spam folder or contact us at b2b-support@sp-connect.com.

Shipping Origin & Processing Time

• All orders ship from our fulfillment center in California, United States.
• Processing time is typically within 48 hours of order approval (excluding weekends and holidays).

Payment Terms & First-Time Orders

• Payment terms are set per company account (e.g., Net 30 or prepayment).
• If prepayment is required, payment must be completed before shipping.
• First-time orders must include a valid credit card during checkout.
• Please check the box to save your card details — this allows our team to process payment after order approval according to your terms.

Shipping Address & Location Selection

• Your shipping address is determined by the region selected at login to the B2B store.
• Be sure to log in under the correct regional storefront for your business.
• SP Connect is not responsible for failed deliveries due to incorrect location selection.
• If an order is returned due to a misselected region or bad address, we will refund the product cost (excluding shipping) and request resubmission.
• Provide a delivery address where someone will be present to receive the shipment.

Order Updates & Support

• We will notify you via email of any order issues or delays.
• Ensure your account email is valid and monitored by your team.
• Contact b2b-support@sp-connect.com before approval if you need to make changes.
• Once an order has shipped, no further changes are possible.

Order Visibility in Your Account

Please note:
Only orders placed via the Shopify B2B store will be visible under your account order history.

Delivery Costs

Domestic Shipping:

International Shipping:

Shipping Partners

We use the following courier companies and postal services to deliver your ordered items.

Tracking and Delivery

• Orders can be tracked via the tracking number provided in the shipping confirmation email sent after the order has been fulfilled.
• Please allow up to 24 hours for your tracking information to update, ensuring accurate and timely delivery updates. In some cases, deliveries may arrive even before the tracking status is refreshed, so rest assured, your package is on its way to you.